Collect all your orders
24 hours a day
Don't wait for the Courier, order to AlzaBox.
Adapts to your daily rhythm.
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Contactless = no Covid risk
You can even send your children or grandmother to pick up the package.
How to open the box?
One car can deliver up to 2.2 times more packages to smart parcel boxes. And we operate also at night.
We've positioned all the boxes so you can keep them close at hand.
Find your nearest AlzaBox
Pay for the goods upon receiving them.
FAQ
Contact our tech support via phone or email and we will take care of everything.
1. Enter the authorisation code on the keypad.
2. Pick upyour package and close the mailbox.
3. That's it. Thank you and enjoy your purchase.
You can find up-to-date information on delivery times when selecting AlzaBox in your cart.
Two days after delivery. After that, the order will be cancelled and returned. 24 hours before the return, you will receive a text message and an email about the last chance to collect.
The order will be cancelled or credited. Your money will be refunded.
AlzaBoxes are guarded by alarm and CCTV 24 hours a day, 7 days a week.
Yes, you only ever pay shipping once, regardless of the size of the shipment.
The maximum size is decided directly by the system in the e-shop. If the goods are more bulky, the system will not allow you to choose the pick-up option in the AzaBox and will offer the best possible shipping alternative.
After you submit your order, you will receive an email with a link through which you can track the progress of your order and the time of delivery.
You will receive a notification in the app or a text message with a code once it has been delivered. You can open the parcel box by entering this code or scanning the QR code in the Alza app.
Currently, you cannot return or claim an order through AlzaBox. We are preparing this feature for you.
You can pay for the delivered goods in advance when creating your order or on the spot by credit card. If the shipment is not paid for, AlzaBox will prompt you after entering the code. The payment can be contact or contactless.
For up-to-date delivery price information, please select AlzaBox in the cart. The standard price for shipping is 69 CZK; in case of advance payment, it is 49 CZK.
